Complaints procedure
1. Right to Withdraw from the Contract
1.1. You have the right as a consumer to withdraw from the contract within 14 days without giving any reason.
1.2. You have the right to withdraw from the contract without giving any reason within 14 days from the day following the date of conclusion of the contract and, in the case of a purchase contract, when you or a third party designated by you (other than the carrier) take delivery of the goods. For goods delivered in parts, the period is calculated from the receipt of the last delivery; for regular repeated deliveries, the period is calculated from the receipt of the first delivery of goods.
1.3. To exercise the right to withdraw from the contract, you must inform the natural person Martha Gadula Papafoti, registered at Legerova 8, 715 00 Ostrava, identification number: 65866738, of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post, email to martha@marthadance.cz). You may use the attached model withdrawal form, but it is not mandatory.
1.4. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal from the Contract
2.1. If you withdraw from the contract, we will reimburse you without undue delay and no later than 14 days from the date on which we receive your notification of withdrawal from the contract, for all payments we have received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us). We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such reimbursement. We will withhold the reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever occurs first.
2.2. You will bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling the goods in a manner other than what is necessary to establish the nature and characteristics of the goods, including their functionality. We are entitled to unilaterally set off any claim for damages due to diminished value of the goods against your claim for a refund of the purchase price.
2.3. If you have requested that the provision of services begin during the withdrawal period, you will pay us an amount proportionate to the services provided up to the time you informed us of your withdrawal from the contract, in comparison with the full scope of the services provided for in the contract.